We offer a range of extended warranties on major mechanical components so it can set your mind at ease when there is a large expense for major mechanical work. With an extended parts and labour warranty it means that in the unlikely event of a failure, you are protected from additional unforeseen expenses such as re-installation.
Further details are available below, or by asking our salesperson for more information at the time of purchase.
You may choose from six levels of cover :
1. SILVER – 6 months parts only
2. SILVER PLUS – 6 months parts and labour warranty
3. GOLD – 12 months parts only
4. GOLD PLUS – 12 months parts and labour warranty
5. PLATINUM – 24 months parts only
6. PLATINUM PLUS – 24 months parts and labour warranty
We will cover the supply, repair, replacement and fitment of any failed Covered Component provided the following conditions have been met:
In the event of a claim it is at our absolute discretion to determine the most appropriate means of carrying out the necessary repairs to a covered component at a repairer of our choosing.
You must service the covered component in line with manufacturer’s specification unless indicated otherwise in your purchase document. Service costs are the responsibility of the purchaser.
In the event of a claim we may request proof of service history.
This warranty is not transferable.
You may cancel this warranty within seven (7) days of purchase of this extended warranty. In the event of a cancellation we will refund in accordance with Federal and State Legislation less a cancellation and administration fee of 15% of the warranty fee charged. We will not refund any part of the premium if notification of cancellation is received after seven (7) days of purchase or if you have made a claim.
If you feel you have a failure of the warranted component you must cease to use the vehicle immediately to avoid further damage and notify our claims officer on 13 88 00 or email us on warranty@asv.com.au or click here to claim online. Our claims officer will direct you on the course of action.
This warranty plan specifically excludes the following:
1.1 Consequential loss or damage to any covered component damaged as a result of failure of a non-covered component.
1.2 Damage to the covered component as a result of abuse, neglect, lack of specified service, incorrect fitment, fitment of non original or aftermarket parts.
1.3 Damage caused by overheating, lack of oil or lubricants, lack of coolant or other fluids, water or fluid leaks, fuel leaks, or the incorrect grade or use of oils, lubricants or additives.
1.4 Damage that may have arisen from the fitment of any aftermarket accessory or item that may have impacted on the performance quality of the covered component.
1.5 Damage that may have been caused directly or indirectly as a result of the vehicle being used for towing, racing or heavy cartage.
1.6 Any loss arising directly or indirectly as a result of a motor vehicle accident, burglary, theft, fire or natural disaster.
1.7 Any warranty repairs carried out without prior approval or the supply of a Repair Authorisation number.
1.1 Wiring looms and wiring harness assemblies are not covered under this warranty.
1.2 Towing fees are not covered under this warranty.
1.3 Influx or ingress of any foreign materials such as water, dirt, dust, debris, corrosive matter are not covered under this warranty.
1.4 All serviceable items not specifically mentioned on the invoice as being included are not covered under this warranty.
Consequential loss or damage, inconvenience, replacement vehicle costs, travel costs, accommodation costs, financial loss are not covered by this warranty.
This extended warranty must be registered within 28 days of purchase.
Warranty periods commence on the date of invoice, not on the date of installation.
| Item | Category | Period | Cover | 1.1 | New parts. | 12 months from date of invoice. Some brands may have a warranty period greater than 12 months. Please refer to your invoice for details. | Parts only replacement. |
|---|---|---|---|
| 1.2 | New lighting and mirrors. | 12 months from date of invoice | Parts only. Excludes lens fading, globes and electrical faults. |
| 1.3 | Reconditioned engines and transmissions (private vehicles). | 12 months from date of invoice or 20,000 km, whichever occurs first. | Parts and labour, subject to clause 3 & 7. |
| 1.4 | Reconditioned engines and transmissions (commercial vehicles). | 6 months from date of invoice or 20,000 km, whichever occurs first. | Parts and labour, subject to clause 3 & 7. |
| 1.5 | Used engines and gearboxes (private vehicles). | 6 months or 10,000 km from date of invoice, whichever occurs first | Parts only, plus start-up labour under clause 3 & 8.2. |
| 1.6 | Used mechanical parts (private vehicles) | 6 months or 10,000 km from date of invoice, whichever occurs first. | Parts only, plus start-up labour under clause 8.2. |
| 1.7 | Used mechanical parts (commercial vehicles). | 1 month from date of invoice. | Parts only, plus start-up labour under clause 8.2. |
| 1.8 | Used electrical parts (private and commercial vehicles). | 3 months from data of invoice. | Parts only replacement. |
| 1.9 | All other used parts not specifically outlined in this chart (private and commercial vehicles). | 3 months from date of invoice. | Parts only. Excludes finish, colour match and wear disclosed at sale. |
A warranty claim will only be considered where all of the following are satisfied:
2.1 The part was fitted by a licensed mechanic, auto electrician or licensed repair facility, and you can produce their itemised invoice or work order.
2.2 The part has not been fitted to a vehicle other than the one identified at the time of ordering.
2.3 The original ASV invoice is produced, or the ASV invoice number is identified.
2.4 All ASV identification markings, stamps, security marks and heat tags are intact and legible.
2.5 The vehicle has been serviced in line with the manufacturer’s schedule and service records can be produced on request.
2.6 You ceased operating the vehicle as soon as a fault appeared and notified ASV within 7 days of the fault appearing.
2.7 No repair, dismantling or alteration has been carried out without ASV’s prior written consent.
2.8 ASV will document a products individual unique product serial number against the invoice that the product was transacted under for identification confirmation
Every engine and gearbox supplied by ASV is fitted with a heat tag which melts at 127 degrees Celsius. If the tag is missing, altered, removed or melted, the warranty is void, as this indicates the unit has been overheated, which is not a fault of the part supplied.
Engines are supplied as long bare. Gearboxes are quoted and sold on an exchange basis. Accessories may be left attached for convenience but are not covered by this warranty. We recommend refitting the accessories from the original unit.
Before the vehicle is returned to service you must:
4.1 Fit new engine oil, oil filter, coolant and, where applicable, new timing belt or chain, water pump, thermostat, spark plugs and auxiliary belts.
4.2 Replace all external seals and gaskets, including the rear main seal, sump gasket and rocker cover gasket. Leaks from external seals and gaskets are not covered.
4.3 Flush the transmission cooler and lines before fitting to any gearbox or transmission.
4.4 Confirm oil pressure and cooling system operation before the vehicle is driven.
Failure to complete these steps voids the warranty.
Electrical and fuel system parts are supplied on a replacement basis. Where a fault is confirmed within the warranty period, ASV will replace the part. These parts cannot be returned for change of mind or incorrect ordering once removed from their packaging or fitted to a vehicle, because they cannot be resold. This clause does not limit your rights under the Australian Consumer Law.
Warranty coverage does not extend to claims relating to vibration or noise that arise once the friction product (brake pads and/or rotors) has completed the correct bedding-in process. Any manufacturing or material defect will be noticeable within this bedding-in period. Beyond this point, such symptoms are typically attributable to factors unrelated to the friction product itself — including, but not limited to, wheel balance, suspension or steering components, other brake hardware, or general vehicle condition. As these factors fall outside the manufacturing and material quality of the brake pads and/or rotors, any vibration or noise claim arising after the bedding-in period will not be considered a manufacturing or material defect of the friction product and is therefore excluded from warranty.
Note: Please refer to the manufacturer’s bedding-in instructions for the correct procedure.
7.1 Normal wear and tear, or the condition of a used part as described and accepted at the time of sale.
7.2 Consumables and service items, including belts, filters, brake pads and rotors, clutch friction plates, fluids, hoses, gaskets and seals.
7.3 Failure caused by improper installation, incorrect application, or fitting a part not suited to the vehicle. Overheating, overloading, or lack of or incorrect oil, lubricant, coolant or additive.
7.4 Failure to carry out correct maintenance or servicing.
7.5 Unauthorised repair, alteration, modification or dismantling.
7.6 Misuse, neglect, abuse or accident damage.
7.7 Damage arising from motor vehicle accident, fire, theft, flood or natural disaster.
7.8 Use of the vehicle for racing, competition, heavy cartage, towing beyond manufacturer specification or off-road use beyond the vehicle’s design.
7.9 Broken gears or burnt clutches in transmissions, gearboxes and differentials.
7.10 Wiring looms and wiring harness assemblies.
7.11 Consequential loss, including loss of income, loss of use, downtime, vehicle hire and towing, except where the Australian Consumer Law provides otherwise.
8.1 General position:
Labour, diagnosis, towing, freight, reprogramming, consumables and vehicle hire are not covered on new parts or on used parts, except as set out in clauses 7.2 and 7.3 and except where the Australian Consumer Law provides otherwise.
8.2 Labour on new & used parts:
Where a used mechanical part, engine or gearbox supplied by ASV is confirmed faulty at the time of initial installation and before the vehicle is returned to service, ASV will cover reasonable installation labour, subject to all the following:
8.2.1 ASV is notified before any rectification work starts and issues a Repair Authorisation number.
8.2.2 Labour is paid at published industry set times for the job, not actual hours worked.
8.2.3 ASV pays a maximum labour rate of $80 per hour plus GST.
8.2.4 Once the vehicle has left the workshop and returned to service, labour is no longer covered on used parts.
8.2.5 Labour on reconditioned engines and transmissions.
Reconditioned engines and transmissions carry 12 months parts and labour cover, subject to all the following:
8.3.1 All labour claims must be approved by the ASV Warranty Manager before any work starts. A Repair Authorisation number will be issued.
8.3.2 Labour is paid at published industry set times for the job, not actual hours worked. If your repairer quotes more hours than the set time, ASV pays the set time only.
8.3.3 ASV pays a maximum labour rate of $80 per hour plus GST.
8.3.4 ASV may require the vehicle to be delivered to ASV’s nominated facility for inspection and repair.
8.3.5 Diagnostic time, towing, vehicle hire, accommodation, freight, reprogramming and consumables are not covered.
9.1 Stop using the vehicle as soon as a fault appears.
9.2 Contact ASV or complete the Warranty Claim form at asv.com.au within 7 days of the fault appearing.
9.3 Provide the invoice number, part details, vehicle details, installer’s details and invoice, kilometre readings when fitted and at failure, any diagnostic scan codes, and a clear and detailed description of the fault. “Not working” is not sufficient.
9.4 Do not carry out any repair or removal until ASV has issued a Repair Authorisation number. Unauthorised repairs are at your own cost.
9.5 ASV may require the part or the vehicle to be made available for inspection, including by an ASV-nominated workshop, before a claim is determined.
9.6 ASV will assess and respond within 5 business days of receiving a completed claim application.
Where a claim is accepted, ASV will at its option repair the part, supply a replacement part of comparable specification and condition, or credit the invoiced price of the part. ASV may supply a used or reconditioned component to rectify a claim. Where a claim is denied because the purchaser contributed to the failure, ASV reserves the right to recover reasonable out-of-pocket inspection and freight costs before returning the part.
| Item | Situation | Window of Return | Fee | 10.1 | New part no longer required or incorrectly ordered. | Within 30 days of invoice date. | 30% handling and restocking |
|---|---|---|---|
| 10.2 | New part, after 30 days. | Not accepted. | Nil credit. |
| 10.3 | Used part, no longer required or incorrectly ordered. | Within 30 days of invoice date. | 30% handling and restocking. |
| 10.4 | Used part, after 30 days. | Not accepted. | Nil credit. |
| 10.5 | Part incorrectly supplied by ASV. | 14 days from invoice | Nil fee. ASV pays freight both ways. |
| 10.6 | Specially ordered or specially imported parts. | Not returnable. | Nil credit. |
| 10.7 | Electrical and fuel parts unpackaged or fitted. | Not returnable. | Nil credit. |
All returns require a Return Authorisation (RA) number issued by the salesperson who created the invoice. Goods must be returned complete in their original condition and packaging with a copy of the original invoice. Goods that have been fitted, painted, damaged or dismantled will not be accepted. Goods must not be handed back to a delivering courier. Unauthorised returns will be refused and any freight incurred charged to the purchaser.
Visible damage or shortage must be noted on the carrier’s delivery receipt and reported to ASV within 48 hours of delivery. Loss or damage in transit is at the purchaser’s risk unless transit insurance was arranged and paid for at the time of ordering.
This warranty applies to the original purchaser and to the vehicle identified at the time of ordering. It does not transfer with the part or with the vehicle.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranty set out in this document is given in addition to those rights and remedies. Nothing in this document excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
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